Service
Collections
Getting You Paid for the Care You’ve Already Provided
A clean claim doesn’t guarantee a timely payment. Even correctly billed, properly authorized behavioral health claims routinely sit unpaid past the timeframes payors are legally required to honor — and chasing that money down, payor by payor, claim by claim, is its own full-time job. Our collections team exists to do that job for you: pursuing every dollar owed, holding payors to the standards they’ve agreed to, and turning outstanding receivables into cash in the bank.
Leadership That Makes the Difference
Our Collections department is led by a specialist with more than 20 years of experience in behavioral health revenue cycle management. Over that time, they’ve built direct, working relationships with payors across the industry — the kind of relationships that turn a stalled claim into an answered phone call instead of another form letter. They also bring deep, practical knowledge of prompt payment laws, and put that knowledge to work holding payors accountable whenever reimbursement is delayed beyond what they’re required to pay.
That combination — real payor relationships plus real leverage under the law — is what separates a collections process that waits from one that actively pushes claims to resolution.
How We Pursue What’s Owed to You
Aging Claims, Actively Worked
We don’t let claims quietly age in an A/R report. Every outstanding balance is tracked, prioritized, and followed up on — with the oldest and highest-value claims getting the most immediate attention.
Payor-by-Payor Follow-Through
Every payor has its own quirks, escalation paths, and internal contacts. We know which levers to pull with which payors, and we use the relationships we’ve built to move a stalled claim forward faster than a first-time caller could.
Prompt Payment Enforcement
Most states set legal deadlines for how quickly a clean claim must be paid, along with penalties or interest owed when payors miss them. We track those deadlines claim by claim and hold payors to them — turning a legal requirement into real, collected revenue rather than a fact nobody enforces.
Appeals on Underpayments and Denials
When a payor pays less than it owes, or denies a claim it shouldn’t have, we build the appeal and see it through, rather than writing the balance off as a loss.
Why It Matters for Your Practice
- Faster resolution on aging claims, driven by established payor relationships rather than cold follow-up calls
- Payors held to the payment timelines they’re legally required to meet, with delays actively challenged rather than absorbed
- Less revenue quietly written off, because underpayments and denials get appealed instead of accepted
- More predictable cash flow, so your practice isn’t financing patient care out of its own pocket while claims sit unpaid
You’ve already done the work of providing care. Let our collections team make sure you’re actually paid for it — in full, and on time.